Dear Clients, Partners and Friends,
Over the last fifty years, people has been the priority for Palladium Hotel Group and now, more than ever, we want to protect our clients and partners.
On behalf of everyone at Palladium Hotel Group, I want to send our strength and support to all those affected by Covid-19 as well as to their families and loved ones. I also want to take this opportunity to recognise the tireless work of those employed in health services around the world and other support sectors, who are taking on the fight against this pandemic worldwide.
I want to especially give thanks to all those that are part of the PALLADIUM family for their commitment. They are working day after day to put a global contingency plan in place and to enable us to provide service to our guests, suppliers and partners in the face of this pandemic. In these difficult times, it makes us proud to feel the warmth and commitment of our teams and from those that make up our large network of partners - they are undoubtedly our company’s greatest asset.
Given the state of alarm that has been declared in Spain and the subsequent measures announced by the authorities, we are postponing the opening date of our seasonal hotels and, at the same time, temporarily closing all our hotels that are currently open in Spain. Likewise, we are continuously monitoring the international situation and will adjust our capacity and take appropriate measures in the other destinations when necessary, in order to guarantee the continuity of our company and, consequently, protect our staff in the medium and long term.
We want to collaborate as much as possible with the community to try to alleviate the effects of this virus, since we believe that it is time to be more united than ever. Together with our partner El Corte Inglés, we have made our Ayre Gran Hotel Colón property, located opposite the Gregorio Marañón hospital in Madrid, available to the Community of Madrid to be used for medical purposes. This is a measure that we are willing to roll out to other hotels and destinations if so required.
As for our clients, we have established a new commercial policy in which we have transferred the conditions of our "non-refundable" rates to "flexible" rates when contracting services and we have established new cancellation policies with the aim of protecting guests in case of last minute changes to their holiday plans. Given the recommended travel bans and the restrictions imposed by various governments, we are providing a flexible approach to our customers’ bookings since our intention is that, as the situation improves and confidence is regained, they will once again enjoy their holidays with us.
As a company, we continue to stringently follow the advice from the World Health Organisation and the relevant authorities in each country, taking the necessary precautions to jointly and responsibly overcome this unprecedented and temporary situation.
We are convinced that with all our combined efforts, we will be able to fight this pandemic. We will beat this enemy that does not understand borders, nationalities, industries or brands. At Palladium Hotel Group, we are putting all our efforts into overcoming this situation, reunite all our partners once again and focus on returning to offer our clients the best experiences as soon as possible.
Finally, I would like to thank and encourage all citizens of the world to stay united and rigorously follow the recommendations of the authorities to combat the pandemic and minimise the risk of the virus spreading.
Thank you very much for your trust and cooperation.
Jesus M. Sobrino Fernández
Chief Executive Officer
Palladium Hotel Group